We are re-branding!
🌟Same exclusive collections and great savings
🌟Same super service
🌟Same dedicated team
What happens if I forget your new website name?
Don't worry - you will be automatically redirected to Thebeautyroom.co.uk if you go to www.gatineau.co.uk or search for Gatineau in any search bar.
Will I need to re-sign up to your emails to receive promotional offers and news?
No, everything is exactly the same, if you are signed up, you will continue receiving emails. And if you would like to sign up, follow this link https://www.thebeautyroom.co.uk/ and scroll to the bottom to enter your email address.
Will I need to change my password?
No, your password will remain the same, and you can use this to log on to your account at any time.
Will I need to update my payment details?
Your payment details are stored according to your browser, so if they have been saved - they will still be saved.
Will your promotional activity be the same?
We continue to have the same dedicated and hard-working team, therefore there will continue to be lots of promotional activity, exclusives and flash sales for you to enjoy!
Is the Logo and website name the only thing changing?
The Gatineau UK Team are working super hard behind the scenes to be able to give you a more enhanced and enjoyable shopping experience with lots of new perks such as a brand new loyalty scheme! So stay tuned for more updates.
Is the Product Packaging going to change?
No, the packaging will remain the same, with updated packaging from Gatineau Paris for new launches.
Are Gatineau products being delivered from the same place and are delivery times the same?
Gatineau Products will continue to be sent from our UK Warehouse in the South West with delivery times staying the same.
- Standard Delivery – Free – 3-5 working days
- Express Delivery - £4.95 – Next working day (if ordered before 3pm)
- Express Delivery – Free – Next working day (orders over £75, if ordered before 3pm)
Will my loyalty discount code still work?
Yes, if you are on one of our Bronze, Silver or Gold Codes, your loyalty discount code will continue to work.
Will my Beauty Passport and tokens collected still be valid?
Yes, you can continue to send your completed Beauty Passports to us in return for complimentary products.
Thank you for your continued support and loyalty, if you have anything further you would like to know, please contact email@example.com.
With Best Wishes,
The Gatineau Team x